Volute - Privacy Policy

This page explains our privacy policy and how we will use and protect any information about you that you give us when you visit this website. We comply with our obligations under the Data (Use and Access) Act 2025 and UK GDPR.

It does not cover websites that can be linked to and from this site, so you should always be aware when you are moving to another site to read their own privacy statement.

In this section you will find:

What information do we collect about you?
How will we use the information about you?
Your data subject rights
Data retention
How to complain
Other websites
Changes to our privacy policy
How to contact us

1. What information do we collect about you?

From time to time, you may be asked to submit personal information about yourself (e.g. name and email address) in order to receive or use services on our website. Such services may include, amongst others: bulletins, newsletters, information about events, PDF downloads and email updates. We also collect information when you voluntarily complete surveys and 'contact us forms' or provide feedback.

2. How will we use the information we collect?

We collect information about you to help us deal with your requests and, if you agree, to email you with news, events and other updates we believe would be of interest to you based on the information you have provided.

By giving us your details, you enable Volute Ltd. to provide you with the services you select. When you subscribe to a newsletter or complete a form you will have the chance to accept / 'opt in' to what news you are interested in receiving. You can 'opt out' or unsubscribe at any time by contacting us or updating your profile via newsletter or events invites.

3. E-newsletter

We use a third-party provider, Transpond.io, to deliver our e-newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see https://transpond.io/Privacy

4. Disclosure

Any information you provide to Volute Ltd. will only be used by us. Your details will not be disclosed unless we are obliged or permitted by law to do so.

5. Misuse of website

If you post or send offensive, inappropriate or objectionable content anywhere on https://volute.co.uk or otherwise engage in any disruptive behaviour on https://volute.co.uk, we may use whatever information is available to us about you to stop such behaviour. We will hold your personal information on our systems for as long as is necessary to provide the service you have requested, or as required by law, and will delete it when it is no longer needed for those purposes or when you withdraw your consent. See section 2.11 for our full data retention policy.

6. Access to your information and your data rights

Under the Data (Use and Access) Act 2025 and UK GDPR, you have the following rights in relation to your personal data:

The right of access: to request a copy of the personal data we hold about you
The right to rectification: to request correction of inaccurate or incomplete data
The right to erasure: to request deletion of your personal data in certain circumstances
The right to restrict processing: to ask us to limit how we use your data
The right to data portability: to receive your data in a portable format in certain circumstances
The right to object: to object to our processing of your personal data

To exercise any of these rights, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We will respond without undue delay and within one month of receiving your request.

7. The Data (Use and Access) Act 2025

Under the Data (Use and Access) Act 2025 and UK GDPR, we have a legal duty to protect any information we collect from you. We use leading technologies and encryption software to safeguard your data, and maintain strict security standards to prevent unauthorised access.

We will only process your personal data where we have a lawful basis to do so. The lawful bases we rely on are:

Contract: where processing is necessary to provide a service you have requested
Consent: where you have given us clear permission to process your data for a specific purpose
Legitimate interests: where we have a legitimate business reason that is not overridden by your rights
Legal obligation: where we are required to process data by law

We do not pass on your details to any third party, except as described in this policy (e.g. our e-newsletter provider) or where required by law.

8. Changes to our policy

If our privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing the page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

9. Security

This site has security measures in place to protect personal information from loss, misuse, unauthorised access, disclosure, alteration and destruction. Our measures include:

SSL/TLS encryption for data in transit
Secure hosting with access controls
Regular software and security updates
Restricted staff access to personal data on a need-to-know basis

Whilst we take all reasonable steps to protect your personal information, no method of transmission over the internet is 100% secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

10. Complaining about our use of your data

We are committed to handling any complaints about the way we process your personal data fairly, promptly and in accordance with our obligations under the Data (Use and Access) Act 2025.

If you believe we have infringed data protection legislation in the way we have handled your personal information, you have the right to complain to us. Examples of issues you may wish to raise include:

How we responded to a subject access request or other rights request
The security measures we use to store your information
How we have collected, used, retained or shared your personal information

When we receive a data protection complaint from you, we will:

Acknowledge receipt of your complaint within 30 days of receiving it
Investigate without undue delay, making appropriate enquiries based on the complexity and nature of the complaint
Keep you informed of progress during the investigation
Communicate the outcome to you without undue delay

To make a complaint, please contact us at:

This email address is being protected from spambots. You need JavaScript enabled to view it.

or by calling 0115 914 5839

or by post to:

Volute Limited

1 Kayes Walk

Nottingham

NG1 1PY

If you are not satisfied with how we have handled your complaint, you have the right to escalate your complaint to the Information Commissioner's Office (ICO):

Website: https://ico.org.uk/make-a-complaint/
Helpline: 0303 123 1113

We would always appreciate the opportunity to resolve matters directly before you approach the ICO, and ask that you contact us in the first instance.

11. Data retention

We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. Our general retention periods are:

Contact form enquiries: retained for up to 3 years from the date of your last contact with us
Newsletter subscriber data: retained for as long as you remain subscribed, and deleted promptly on unsubscription
Client data held in connection with a contractual relationship: retained for 6 years from the end of the contract, in line with our legal obligations

When personal data is no longer required, we delete or anonymise it securely. If you would like to request early deletion of your data, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Contact us

If you have any questions about these terms and conditions, this privacy policy, or the practices of this website, please contact us:

Volute Limited